Claudia Lalinde Mashburn, Chief Concierge, Atlanta Marriott Marquis


For untold thousands of Atlanta visitors, Claudia has been a welcoming host, a trusted source of information, and a fount of unwavering courtesy, grace and kindness. For more than 30 years, she has served with distinction at the city’s largest hotel, providing guests and groups with the utmost in service while maintaining the highest professional and ethical standards.

From visiting dignitaries to weary business travelers, Claudia is known for her ability to make every guest feel welcome and valued. No matter the request – from a simple restaurant recommendation to elaborate arrangements for large groups – Claudia goes out of her way to ensure visitors enjoy their time in Atlanta.

Claudia’s awards and achievements include:
• Induction into the Atlanta Hospitality Hall of Fame, the first concierge to receive this honor

  • Membership in the exclusive Les Clefs d’Or, the international concierge association
    • Concierge of the Year Award from the Concierge Society of Atlanta
    • Susan Sturges Hyde Distinguished Service Award from the Concierge Society of Atlanta
    • Employee of the Year at the Atlanta Marriott Marquis
    • Guest Services Employee of the Year from the Georgia Hotel & Lodging AssociationShe has also been featured in the Marriott’s “Adventures with Claudia” video series, which informs visitors about Atlanta’s most interesting attractions, bars and restaurants.

    As an avid world traveler, Claudia enjoys visiting new places and exploring new cultures. She has represented Atlanta at Les Clef’s d’Or congresses in Washington, D.C.; Buenos Aries, Argentina; and Seoul, South Korea. In recent years, her personal travels have taken her to China, Colombia, England, France, Germany, Greece, Italy, the Philippines, Turkey and the United Arab Emirates.

    Claudia lives in the Virginia Highland neighborhood of Atlanta with her husband of 31 years, Robert Mashburn. She enjoys spending time with their children, Danny and Megan Mashburn; supporting the Atlanta United soccer team as a season ticket holder; walking the Beltline; and exploring the city’s eclectic array of bars and restaurants.